Babaru's warranty, explained simply.
Babaru is covered by a 2-year warranty against manufacturing defects. Here's exactly what that means, what's covered, and how to make a claim.
1. Warranty Commitment
Babaru is covered by a 2-year warranty against manufacturing defects, from the date of purchase. This applies to the whole product, the plush, the speaker unit, and the battery, there's no shorter period for any part.
2. What's Covered
Your warranty covers manufacturing defects and faults in materials or workmanship, including faults that become apparent during normal use within the warranty period. If something is wrong with how Babaru was made, we'll repair or replace it at no cost for the repair itself.
3. What's Excluded
- Damage from drops, knocks, or accidents
- Contact with water, liquids, or moisture, Babaru is not water-resistant or waterproof
- Misuse or damage from normal wear and tear
- Unauthorized modification or repair
- Using a replacement battery other than the specified AA800
Battery replacement carried out according to Babaru’s product-specific instructions does not, by itself, void your warranty. Contact Support for those instructions before opening the speaker unit. Damage caused by an incompatible replacement battery is excluded from the commercial warranty; your statutory rights are not affected.
4. Shipping Costs
Where you're located determines who covers shipping for a warranty claim.
5. How to Claim
To make a warranty claim, contact us with your order confirmation or receipt as proof of purchase. We'll assess the issue and arrange repair, replacement, or another appropriate remedy in line with this warranty and your consumer rights.
This page covers manufacturing defects. For battery care and service guidance, see Battery Information. For software and firmware security updates, see Security Updates, a different, separate commitment from this warranty.
